Have you ever sat outside a store, forced to wait for the next 5 or 10 minutes until the store unlocks the door? You know the employees are right there and they could let you in. They are on the clock already getting paid, what are they waiting for? A magical time? They wait until straight up at 9:00, or whatever the magical time is, then unlock the door. Already animosity has set in and how is that customer going to have a positive shopping experience? Have a 10 minute rule. Open your business 10 minutes before scheduled opening time and close 10 minutes after your scheduled closing time. Your employees will be answering the phones and have the doors opened 10 minutes before your floral shop is scheduled to open. The doors will remain open and the phones will still be answered 10 minutes after scheduled closing time. As a customer and a shopper, how many times would this have helped you? Many, I am guessing. Great tip for success, that will make customers very pleased. The next time they need a floral product, your flower shop will be remembered. It will be a small, extra expense for your shop, but the additional orders and goodwill you will receive will worth the effort.
This is where you can set yourself apart from your competitors. Now would be the time to show that you are willing to do whatever it takes to make a contented customer. You also want to express to them that they are valuable to you and you will keep them at all costs. Adjustments to the client’s negative problem will actually become a positive, because you will have displayed your shop’s creative ability to solve problems and hopefully create goodwill. This will actually strengthen customer loyalty and increase spending. A hassle-free satisfaction policy can add monies to your bottom line. Whatever the problem, fix it quickly, at all expense!!
Business Plan Pro 15th Anniversary Edition
Successful Business Plan: Secrets & Strategies (Successful Business Plan Secrets and Strategies)
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Business Plan Pro Premier 15th Anniversary Edition